Returns

REFUNDS & EXCHANGE POLICY

If the item/s purchased is not for you, we offer a 7-day refund policy from the date of purchase minus the original shipping cost incurred by Jordan Elli, even if your order qualified for free shipping. New Zealand shipping fees for NZ $20, Australia $45. 

 

All we ask is that the item/s are unworn, and returned in the exact same condition that they left in with all of the original packaging and paperwork, tags included/intact. This is relevant to all items bought from our events or online store. 

If the item/s are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the refund or exchange you wish to receive.

SALE ITEMS REFUND & EXCHANGE POLICY

Sale item/s are final and non refundable, nor exchangeable.

HOW DO I EXCHANGE AN ITEM I PURCHASED ONLINE?

We are happy to facilitate exchanges for online purchases. To request an exchange, please contact our client support on hello@jordanelli.co.nz. Returned items must meet the conditions and guidelines listed above in order to be accepted for an exchange. Please note exchanges are subject to item availability.


ARE DELIVERY CHARGES REFUNDABLE?

Any original shipping charges incurred at the time of purchase are non-refundable.